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Respecting and Protecting Our Customers' Privacy
Your privacy is important to us. Tuckersmith Communications respects and protects the privacy of our customers. We carefully ensure the confidentially of each customer’s account information.
Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. Publicly available information, such as public directory listing of your name, address, telephone number, electronic address, is not considered to be personal information.
Collecting Information Helps Us Serve You Better
Tuckersmith Communications collects personal information only for the following purposes:
- to establish and maintain responsible commercial relations with you and provide you with ongoing service;
- to understand your needs and eligibility for products & services;
- to recommend particular products & services to meet your needs;
- to develop, enhance, market or provide products and services;
- to manage and develop Tuckersmith’s business and operations, including personnel and employment matters; and
- to meet legal and regulatory requirements.
Your personal information will not be used for any other purpose without your consent.
Other Parties With Whom We May Share Personal Information
While our general policy is not to provide personal information to any party outside of Tuckersmith Communications, there are certain limited circumstances, outlined below, in which it is necessary to do so. When we do provide personal information to third parties, we provide only that information that is required in the circumstances. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. Third parties include:
An agent acting on behalf of Tuckersmith, such as a company hired to perform installation or maintenance on our behalf:
Another telecommunications service provider, in order to offer efficient and cost effective provision of telecommunications services;
An agent used by Tuckersmith to evaluate the customer's credit worthiness or to collect the customer's account;
Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and
Emergency services, in emergency situations.
Commitment To Privacy
We take all of the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required. For example, our electronic files are backed up for redundancy, password protected and accessible only by authorized employees, on a need-to-know basis.
Use Of “Cookies”
Questions or Concerns
If you have questions or concerns about your privacy, you can contact us at the business office at (519) 263-2211. Our customer service representatives will assist you in resolving the situation. If you still have unresolved concerns with respect to the treatment of your personal information, you may address these concerns, in writing, to the following:
Tuckersmith Communications Co-operative Limited
c/o General Manager
Kippen, Ontario N0M 2E0.