COVID-19 UPDATE: All retail locations closed temporarily effective 5pm March 20th. Full statement here.
In a continued effort to completely merge our two TV platforms, creating a more seamless viewing experience for our customers, we have now completed the next step of aligning all channel numbers. Now, no matter where you live in our viewing area, your channel numbers and programming are consistent. Please carefully read through the below information to help make this transition as smooth as possible. Note: your programming is not affected, just some channel numbers are changing.
Enclosed with your March TCC Invoice, arriving the first week of March, you will find this notice outlining which channel numbers are affected. If you receive an eBill, this notice is found by logging into your SmartHub account and clicking on Bill Insert.
Affected Channel Numbers
|Station Name||Old #||New #|
|Nat Geo Wild||464||232|
|D Tour (was TV Tropolis)||302||274|
|WPIX New York||562||564|
|TFO - TVOntario (French)||33||601|
Important PVR Information
It is VERY important to note that any PVR Recordings you have scheduled on the affected channel numbers will be broken. After March 26th, you must go back in and schedule your shows again to ensure you do not miss upcoming episodes.
If you need additional help with this, please call our office at 519 606 2211, or chat with us using our Online Chat in the bottom right hand corner of your screen, we are happy to help.