Accessibility Info

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Our commitment is to improve the accessibility of our products and services because we understand that technology is constantly changing. We regularly interact with the local community to understand the barriers to telecommunications. Tuckersmith Communications Co-operative Inc., and the various associations to which we belong, monitor accessibility services in our industry so that we can be aware of best practices and the improvements.

The charts below outline the accessibility services available to you and may depend on the type of service(s) you choose to have with Tuckersmith Communications Co-operative Inc.

AODA Policy and Procedures

All documentation can be made available in alternative formats on request by contacting the General Manger,  or through the online AODA feedback form

TCC is proud to comply with Ontario's accessibility laws. We received our certification of compliance from the Accessibility Directorate on 11-28-2017.The full compliance report is available upon request. 

 


Hearing

Video Calling
Service Description: 
Allows the user to see and hear the person they're talking to on their mobile phone and lets them see and hear them.
How Service Improves Accessibility: Feature which facilitates use of sign language when used in conjunction with a phone stand.

Call Display
Service Description: 
Allows the user to see the caller's name or phone number before they answer.
How Service Improves Accessibility: Provides a visual indication that someone is calling and provides phone number which the user can use to respond in any way they wish.

Messaging
Service Description: 
Text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS or picture and video messaging) are offered on a large selection of mobile phones and smartphones.
How Service Improves Accessibility: Commonly-used method of communication for people with hearing and speech-related disabilities; does not require use of hearing or speech.

Voicemail to Text
Service Description: 
Ability to have voice messages converted into text messages on the user's mobile phone. Supports both English and French.
How Service Improves Accessibility: Turns an unreadable voicemail into text format for people who cannot hear.

Text with 9-1-1
Service Description: 
Allows deaf, hard of hearing, or speech impaired persons to communicate with 9-1-1 call centres using wireless text messaging (SMS).
How Service Improves Accessibility: Provides access to 9-1-1 emergency services to customers who are deaf and hard of hearing using text messaging.

Data Only Plans
Service Description: 
Where voice services are not required, data-only/internet plans are available for customers with a personal computer, superphone, smartphone or Turbo Stick. Customers can access emails, browse the Internet, and send and receive text messages without subscribing to a voice service.
How Service Improves Accessibility: Ensures that customers who do not use voice services, do not have to pay for voice services.

Self Serve
Service Description: 
Allows customer to manage their cellular account on the go using the Web browser on their mobile phone.
How Service Improves Accessibility: Makes it easier for customers to manage their cellular account on their own, and lessens the need to contact customer service.

Message Relay Service
Service Description: 
Lets people with hearing or speech disabilities communicate with hearing persons by phone with the help of trained operators.​​
How Service Improves Accessibility: Lets people with hearing or speech disabilities communicate with hearing persons using a TTY device and trained operators.

National Do Not Call List
Service Description: 
Reduces unwanted telemarketing calls.
How Service Improves Accessibility: Reduces unwanted calls from telemarketers.

Enhanced 9-1-1
Service Description: 
When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.
How Service Improves Accessibility: 

Contact Customer Service
Service Description: 
Customer service can be contacted via phone, email, TTY, mail, chat, socials.
How Service Improves Accessibility: Assists customers who use hearing aids to make an informed decision about an accessible phone.

Call Logs
Service Description: 
The display of missed or received calls which may have been missed.
How Service Improves Accessibility: Provides customer with the convenience of seeing who called for those who are hearing impaired.

Visual or Vibrating Alerts
Service Description: 
Mobile phones can be set to vibrate or give visual alerts to inform the user about incoming calls, emails, messages, calendar appointments and alarms.
How Service Improves Accessibility: Provides customer with the convenience of visual alerts for those who are hearing impaired.

Flexible Plan Options
Service Description: 
Wide variety of service plans and features available which can be tailored to suit customer needs.
How Service Improves Accessibility: Gives user the ability to leave a voicemail on a landline phone without the use of voice.

Extended Trial Period [Mobile]
Service Description: 
Allows persons with disabilities to have an extended trial period with cellular activation.​​​​​​​
How Service Improves Accessibility: Persons with disabilities: You can return your cell phone within 30 days, without penalty, if you are unhappy with your service. Use up to 100% of your allowed monthly usage during the trial period.


Visual

Voice Dialing
Service Description: 
Customer can make a call by simply speaking the name or number of the person they are trying to reach.​​​​​​​
How Service Improves Accessibility: Makes dialing a call faster and easier for a user who has a visual disability.

Call Forwarding
Service Description: 
Customer can automatically forward incoming calls to any number they choose.​​​​​
How Service Improves Accessibility: Gives a user the ability to forward calls from one phone to another if they wish.

Message Centre
Service Description: 
Message Centre is an enhanced voicemail service that takes up to 25 five-minute voice messages.​​​​​​​
How Service Improves Accessibility: Increased capacity for voicemail messages. Could be useful for someone who primarily uses voice calls.

Alternate Formats
Service Description: 
Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.​​​​​​​
How Service Improves Accessibility: Gives user the ability to receive bills and other documents in a format that is accessible for them.

Enhanced 9-1-1
Service Description: 
When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.​​​​​​​
How Service Improves Accessibility: Automatically provides 9-1-1 call center with customer location information when making a 9-1-1 call.

Contact Customer Service
Service Description: 
Customer service can be contacted via phone, email, TTY, mail, chat, socials.
How Service Improves Accessibility: Provides customers with a variety of methods to communicate with customer service in a way that is accessible to them.

Flexible Plan Options
Service Description: 
Wide variety of service plans and features available which can be tailored to suit customer needs.​​​​​​​
How Service Improves Accessibility: Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.

Extended Trial Period [Mobile]
Service Description: 
Allows persons with disabilities to have an extended trial period with cellular activation.​​​​​​​
How Service Improves Accessibility: Persons with disabilities: You can return your cell phone within 30 days, without penalty, if you are unhappy with your service. Use up to 100% of your allowed monthly usage during the trial period.


Mobility & Other Physical Impairments

Call Display
Service Description: 
Allows the user to see the caller's name or phone number before they answer.​​​​​​​
How Service Improves Accessibility: Provides a visual indication that someone is calling and provides phone number which the user can use to respond in any way they wish

Email to Text
Service Description: 
Send and receive email via text message.​​​​​​​
How Service Improves Accessibility: Reduces the need to open multiple messaging applications, thereby reducing the use of hands and/or fingers.

Call Forwarding
Service Description: 
Customer can automatically forward incoming calls to any number they choose.​​​​​
How Service Improves Accessibility: Gives a user the ability to forward calls from one phone to another if they wish.

Visual Voicemail
Service Description: 
Customers can manage their voice messages without having to dial in to their voicemail service.​​​​​​​
How Service Improves Accessibility: Faster way to access voicemail, no need to remember password or dial numbers.

Voicemail to Text
Service Description: 
Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.​​​​​​​
How Service Improves Accessibility: Gives user the ability to receive bills and other documents in a format that is accessible for them.

Self Serve
Service Description: 
Allows customer to manage their cellular account on the go using the Web browser on their mobile phone.​​​​​​​
How Service Improves Accessibility: Makes it easier for customers to manage their cellular account on their own, and lessens the need to contact customer service

Alternate Formats
Service Description: 
Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.​​​​​​​
How Service Improves Accessibility: Gives user the ability to receive bills and other documents in a format that is accessible for them.

Enhanced 9-1-1
Service Description: 
When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.​​​​​​​
How Service Improves Accessibility: Automatically provides 9-1-1 call center with customer location information when making a 9-1-1 call.

Contact Customer Service
Service Description: 
Customer service can be contacted via phone, email, TTY, mail, chat, socials.
How Service Improves Accessibility: Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.

Flexible Plan Options
Service Description: 
Wide variety of service plans and features available which can be tailored to suit customer needs.​​​​​​​
How Service Improves Accessibility: Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.

Extended Trial Period [Mobile]
Service Description: 
Allows persons with disabilities to have an extended trial period with cellular activation.​​​​​​​
How Service Improves Accessibility: Persons with disabilities: You can return your cell phone within 30 days, without penalty, if you are unhappy with your service. Use up to 100% of your allowed monthly usage during the trial period.


Cognitive

Messaging
Service Description: 
Text messaging (SMS), email, instant messaging (IM) and multimedia messaging (MMS or picture and video messaging) are offered on a large selection of mobile phones and smartphones.
How Service Improves Accessibility: Commonly-used method of communication for people with hearing and speech-related disabilities; does not require use of hearing or speech.

Message Centre
Service Description: 
Message Centre is an enhanced voicemail service that takes up to 25 five-minute voice messages.​​​​​​​
How Service Improves Accessibility: Increased capacity for voicemail messages. Could be useful for someone who primarily uses voice calls.

Visual Voicemail
Service Description: 
Customers can manage their voice messages without having to dial in to their voicemail service.​​​​​​​
How Service Improves Accessibility: Faster way to access voicemail, no need to remember password or dial numbers.

Self Serve
Service Description: 
Allows customer to manage their cellular account on the go using the Web browser on their mobile phone.​​​​​​​
How Service Improves Accessibility: Makes it easier for customers to manage their cellular account on their own, and lessens the need to contact customer service.

Alternate Formats
Service Description: 
Upon request, customers can get bills in Braille, large print, e-text or audio CD format. Some other documents are also available in Braille or large print.​​​​​​​
How Service Improves Accessibility: Gives user the ability to receive bills and other documents in a format that is accessible for them.

Enhanced 9-1-1
Service Description: 
When the customer dials 9-1-1 from their phone, the call will be routed to the 9-1-1 emergency operator in their area and provides them with location information.​​​​​​​
How Service Improves Accessibility: Automatically provides 9-1-1 call center with customer location information when making a 9-1-1 call.

Contact Customer Service
Service Description: 
Customer service can be contacted via phone, email, TTY, mail, chat, socials.
How Service Improves Accessibility: Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset

Flexible Plan Options
Service Description: 
Wide variety of service plans and features available which can be tailored to suit customer needs.​​​​​​​
How Service Improves Accessibility: Provides customers with the flexibility to create a plan that includes features which improve the accessibility of their handset.

Extended Trial Period [Mobile]
Service Description: 
Allows persons with disabilities to have an extended trial period with cellular activation.​​​​​​​
How Service Improves Accessibility: Persons with disabilities: You can return your cell phone within 30 days, without penalty, if you are unhappy with your service. Use up to 100% of your allowed monthly usage during the trial period.

Legal Stuff & Terms of Service
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