Internet FAQs

How do I reset my TCC.ON.CA email password?

If you have forgotten your TCC.ON.CA email password, please contact our office and our customer service representatives will assist you in changing it. Stayed tuned as we have exciting changes coming to our mail platform very soon!

I am experiencing slow internet speeds, what should I do?

There are many reasons as to why you may be experiencing slow internet speeds. With an increase in the number of wireless devices per household you may need to increase your speed depending on your online habits. To see what speeds you are currently getting we suggest doing a Speed Test. Please select Bayfield or Zurich/Dashwood.

How do I make my Internet wireless within my house? Do you install wireless routers?

Yes, when you book your Internet install with us our technicians are happy to install a wireless router for you. You can rent them from TCC for $4/month. If you have your own router, please have it onsite on the day of your appoinment. If you would like a router installed after your service installation date there fee of $20 will apply.

My SmartTV won't connect to WiFi, now what?

We strongly suggest you have an ethernet



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