Legal & Terms of Service


Legal Information from Tuckersmith Communications

Privacy Policy

Consumer Bill of Rights

Terms of Service 

Mobile Terms of Service 

Mobile Fair Use Policy

Wireless Code of Conduct - CRTC

Internet Acceptable & Fair Use Policy

  • View / Download our Internet Acceptable & Fair Use Policy by clicking here

High Speed Internet Agreement

  • View / Download our High Speed Internet Agreement by clicking here

ILEC Tariff

CLEC Tariff

Customer Service Standards Policy

Consumer Comments (CCTS) & Complaint Escalation Process

  • The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services. 
  • View / Download our Complaint Escalation Process 

* Other regulated services can be found in the Ontario Independent Services Tariff available at

Legal Stuff & Terms of Service
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