TCCTV Resources & Support

tcctv support

 

How-to Videos

How-to access your TCCTV DVR
How-to record an episode on your TCCTV DVR
How-to record a series on your TCCTV DVR
How-to use the Apps Menu
How-to use the Replay feature
How-to use the Restart feature


Self-Install Guides

Taking advantage of the TCCTV self-install option is the fastest way to upgrade your TV service. Take our quick Self-Install Quiz to see if you qualify to skip the line.

AMINO STB
Step by Step Self-Install Guide 

Amazon Firestick
Step by Step Self-Install Guide
Amazon Firestick Self-Install Video:

Apple TV
Step by Step Self-Install Guide
Apple TV Self-Install Video
 

User Guide

This User Guide serves as a high level overview of all things TCCTV from remotes to features, troubleshooting and FAQs.
    TCCTV User Guide

User Guide quick links:
Using Your Cloud DVR
Impressive Features - Restart, Replay/Lookback
Manage Your Account
 


Remotes

AMINO STB Remote
Amazon Firestick Remote
TCCTV Remotes - Printable Guide 

Kaon STB Remote


Troubleshooting Basics

Trouble: No Signal
#1 Make sure that the light on your STB [KAON or AMINO] is on - this will be indicated by a BLUE LIGHT

#2 Open the list of Inputs on your television to make sure the TV is on the correct input - if you are unsure of which input your box is connected to try each individual input. INPUT Buttons generally labeled “source”

If you have a SMART TV there may be a source or input option on your home screen or the individual inputs may be listed on your home screen.The Common inputs are HDMI 1, HDMI 2, HDMI 3

#3 If the issue is not resolved, please check the cables on the back of the STB. Unplug and plug back in both the HDMI and the power. [labeled on page 1 of this guide]

Also if possible try unplugging and plugging back in the HDMI cable on the TV as well.

Trouble: Network Error
#1 Try RESTARTING your STB [KAON/AMINO] or Firestick by powering down and back or unplugging the power source.

#2 Try rebooting your router & test to see if you have an internet connection on other devices like your smartphone or laptop.

#3 If you have an internet connection and the device is still having issues try going to the network settings and reconnecting the devices to the network unless it is hardwired.

Trouble: Media Error
#1 Check to see if there is issues with a different channel or if it one specific channel. Select the TRY AGAIN button on your screen to see if the error corrects itself

If the message remains you can also try pressing the back button to remove the message

If only one channel is affected please call and notify the office so the issue on this channel can be fixed

No signal, Network error, Media error printable

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